Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, try a cigarette.
As with any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the start of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs Element Vape and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we will have to address on the next six months.
Along with an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for some orders.
Among the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive when it comes to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. Along with hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.